Terms of Use
1. Agreement
These terms are a binding agreement between you and Chaos Innovations LLC, a Virginia limited liability company ("we", "us"). They govern your use of this website and of our applications — Public Safety Strong (in any of its professions: Dispatcher Strong, LEO Strong, Fire Strong, EMS Strong) and Reset. Where these terms say "the app", they mean whichever of them you installed.
By installing or using an app you accept these terms, our Privacy Policy and our End User Licence Agreement, which together form the whole agreement. If you do not accept them, do not use the app and uninstall it.
Each app also shows its own Terms of Use when you first open it, covering what that app specifically does. They are meant to be read together with this document. Where the in-app version is silent on something covered here — for example governing law, dispute resolution, the as-is disclaimer or the limit of liability — this document applies.
You must be at least 18 years old to use our apps. We suggest you keep a copy of these terms for your records.
2. What the apps are — and are not
Public Safety Strong is a private, self-supportive wellness tool for first responders and public-safety telecommunicators. Reset is the same kind of tool for adults generally. Neither of them is:
- an emergency service, and neither will summon help for you;
- medical, psychological or psychiatric care, and neither provides diagnosis, treatment, psychotherapy or clinical monitoring;
- a substitute for professional advice from a clinician, an employee assistance program, a peer support team or your agency's own guidance;
- a medical device, and neither makes any claim to treat, cure, prevent or mitigate any condition;
- a fitness-for-duty assessment, and nothing in either should be used by anyone as one.
The apps do not determine whether you may be experiencing a crisis and do not contact emergency services, your employer or anyone else. If you are in crisis, call or text 988 in the United States, or call 911.
3. Use on duty
You are responsible for when you use the app. Do not use an interactive feature when it would distract you from radio traffic, call handling, an active call or incident, patient care, apparatus or vehicle operation, driving, or any other safety-critical duty. Follow your agency's policies on personal devices and on-duty conduct; those policies take precedence over anything in the app, and nothing here authorises you to break them.
4. Not a place for operational or protected information
The apps are for you, not for your work product. They are not designed or certified to hold regulated information and are not HIPAA-, CJIS- or FISMA-compliant systems. Do not enter protected health information, criminal justice information, caller, patient, victim, suspect or occupant details, incident or case numbers, report content or any other agency record. Each app's own privacy screen lists examples for your profession. Your operational work belongs in your agency's authorised systems.
5. Physical activity
The movement and stretching content is general information, not a prescribed exercise program, and it has not been tailored to you. Talk to a qualified professional before starting if you have any injury, condition or doubt. Stop any movement that causes pain or symptoms. You take part at your own risk.
6. Your content is yours
Everything you write, draw or record in the app belongs to you. We claim no licence over it and we never receive a copy of it — see the Privacy Policy. Because your data is encrypted with a key that cannot leave your device, we cannot recover it for you if the device is lost, wiped, damaged or reset, or if you uninstall the app.
The app can export a copy of your entries to a file, but it cannot currently import that file back in, so an export is a record, not a restorable backup. Keeping your device and its screen lock secure, and keeping your own copies of anything you cannot afford to lose, is your responsibility.
7. Your licence to use the app
Subject to these terms, we grant you a personal, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and use the app on devices you own or control, for your own personal wellness. You may not:
- sell, rent, lend, lease, sublicense or redistribute the app, or modified copies of it;
- decompile, reverse engineer, disassemble or attempt to derive its source code, except to the extent the law expressly permits despite this restriction;
- modify it, create derivative works from it, or remove or obscure any copyright, trademark or other notice;
- use it, or its content, to build a competing product, or for any commercial purpose we have not approved in writing;
- present its content as your own, or as clinical guidance;
- circumvent the licence check, trial period or any other technical limit.
The End User Licence Agreement sets out further terms that apply to the app as software, including when it is obtained through an app store.
8. Our content and trademarks
The apps, this website, and their text, artwork, exercises, icons and design are owned by or licensed to Chaos Innovations LLC and are protected by copyright, trademark and other laws. Public Safety Strong™, Dispatcher Strong™, LEO Strong™, Fire Strong™, EMS Strong™ and Reset™ are trademarks of Chaos Innovations LLC. We reserve all rights not expressly granted to you.
If you send us a suggestion, idea or other feedback, you agree we may use it for any purpose without obligation or payment to you. Please do not send us anything confidential.
9. Acceptable use
You agree not to:
- use the app or this website unlawfully, or in breach of your agency's policies;
- interfere with, disrupt or place an undue burden on this website or the services it runs on, or attempt to gain unauthorised access to them;
- scrape, copy or systematically collect content from the app or this website, other than by ordinary browsing;
- upload or transmit viruses or other harmful code;
- impersonate us or anyone else, or misrepresent your affiliation with us;
- use anything obtained from the app to harass, abuse or harm anyone.
10. Subscription, trial and billing
Public Safety Strong and Reset are separate apps with separate subscriptions, on the same terms set out below. A licence or subscription for one does not unlock the other.
Each app is free for the first month and asks for no payment details to start. After that, access requires a subscription of $3.99 per month or $39.99 per year, in US dollars, plus any applicable tax. A Public Safety Strong subscription covers the app in whichever profession you choose.
Subscriptions renew automatically at the end of each billing period until cancelled, and you authorise the recurring charge. You may cancel at any time and keep access until the end of the period already paid for. Where you subscribe through a platform such as Google Play, that platform processes the payment and handles renewal, cancellation and refunds under its own terms, and you must cancel there. We never receive or store your card details.
We may change prices. A change will not affect a period you have already paid for, and we will give you notice before it takes effect so you can cancel instead. We may correct pricing errors, and may refuse or cancel an order that appears to be fraudulent or placed for resale.
Nothing you have written in the app is deleted because a subscription lapses. Your data remains on your device and under your control.
11. App stores
If you get the app from an app store such as Google Play, the store is not a party to these terms and has no responsibility for the app, its content, maintenance, support, warranty or any claim relating to it — we are solely responsible. The store and its affiliates are third-party beneficiaries of these terms and of the EULA and may enforce them against you. You must also comply with the store's own terms of service.
12. Provided as is
To the fullest extent the law allows, the apps and this website are provided "as is" and "as available", and your use of them is at your own risk. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, accuracy and uninterrupted or error-free operation. We do not warrant that the content is complete, current or suitable for your circumstances.
We do not warrant that a reminder will always be delivered. Notification timing is controlled by your device's operating system, its battery settings and its manufacturer's power management, and you should not rely on the app as the only reminder for anything that genuinely matters, including medication.
13. Limitation of liability
To the fullest extent permitted by law, Chaos Innovations LLC and its owners, officers, employees and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, nor for lost data, lost profits or personal injury, arising from your use of or inability to use the app or this website — including any missed or late reminder, any reliance on its content, any failure to follow appropriate professional or emergency guidance, or participation in activities it describes — even if we were told such damage was possible.
Where liability cannot be excluded, our total liability for all claims is limited to the greater of the amount you paid us for the app in the twelve months before the claim arose, or USD 50. Some jurisdictions do not allow certain exclusions or limits, so parts of this may not apply to you. Nothing here limits liability for fraud, gross negligence, wilful misconduct, or anything else that cannot lawfully be limited.
14. Indemnity
You agree to defend, indemnify and hold harmless Chaos Innovations LLC and its owners, officers, employees and agents from any third-party claim, loss or expense, including reasonable legal fees, arising from your misuse of the app, your breach of these terms, or your breach of your agency's policies or of anyone else's rights.
15. Changes to the apps and to these terms
We may change, suspend or discontinue the apps or any feature. We may update these terms and will change the date at the top when we do. For a material change we will give at least 30 days' notice — on this page and in the app's release notes — before it takes effect, except for changes needed for security, bug fixes, new features or to comply with law, which may take effect immediately. If you continue to use the app after a change takes effect, you accept it; if you do not accept it, stop using and uninstall the app.
16. Ending use
You can stop at any time by uninstalling the app, which removes your data from the device. Your licence ends automatically if you breach these terms, and we may end it at any time. Sections 4, 6, 8 and 12 to 22 survive any termination.
17. Governing law
These terms, and any dispute arising out of them or your use of the apps or this website, are governed by the laws of the Commonwealth of Virginia and applicable US federal law, without regard to conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transactions Act do not apply.
18. Dispute resolution
Talk to us first. Before starting any formal proceeding, you and we each agree to try to resolve a dispute informally for at least 30 days after one of us gives the other written notice. You can reach us at hello@chaosinnovations.com.
Binding individual arbitration. If a dispute is not resolved informally, it will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration may be conducted by video, by phone, on written submissions, or in person in Virginia. Your share of filing and arbitrator fees is limited to what those rules allow, and if the arbitrator finds the costs excessive for you, we will pay them. The arbitrator must follow the law and may award the same individual relief a court could. You understand that without this provision you would have the right to sue in court and have a jury trial.
No class actions. Disputes will be resolved only on an individual basis. Neither you nor we may bring a claim as a plaintiff or class member in any class, consolidated or representative proceeding, and an arbitrator may not consolidate claims or preside over any form of representative proceeding.
Exceptions. Either of us may bring an individual claim in small claims court, and either of us may go to court for claims about intellectual property, or to seek an injunction against unauthorised use or misuse of the apps.
Opting out. You may opt out of this arbitration agreement by emailing hello@chaosinnovations.com with your name and the words "arbitration opt-out" within 30 days of first accepting these terms. Opting out does not affect anything else in them.
Courts and time limits. If a dispute proceeds in court rather than arbitration, it will be heard only in the state or federal courts located in the Commonwealth of Virginia, and you and we consent to their jurisdiction and venue. To the extent permitted by law, any claim must be brought within one year after it arose. If any part of this section is found unenforceable, that part will not apply and the claim will proceed in those courts; the class-action waiver cannot be severed from the agreement to arbitrate.
19. Electronic communications
You agree that notices, agreements and other communications we provide electronically — on this website, in the app or by email — satisfy any legal requirement that they be in writing, and you agree to the use of electronic records and acceptances.
20. Export and sanctions
You represent that you are not located in a country subject to a US government embargo, and are not on any US government list of prohibited or restricted parties. The apps are intended for use in the United States; if you use them elsewhere, you are responsible for complying with local law.
21. California users
If a complaint is not resolved to your satisfaction, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
22. General
These terms, the Privacy Policy and the EULA are the entire agreement between you and us about the apps and this website. If any provision is found unenforceable, the rest continues to apply. Our failure to enforce a provision is not a waiver of it. We may assign these terms, for example as part of a sale or reorganisation of our business; you may not assign them without our written consent. We are not liable for delays or failures caused by events beyond our reasonable control. Nothing in these terms creates a partnership, employment, agency or joint-venture relationship, and they will not be interpreted against us because we wrote them.
23. Contact
Chaos Innovations LLC · hello@chaosinnovations.com · support: support@chaosinnovations.com